qbunk.co.uk is operated by Qbunk Ltd, whose registered office is at 17 Boundary Street, Liverpool, England, L5 9UB. Our Company registration number is 11113056. Our VAT number is 304210469.
1. Contact details
- By contacting us at email@example.com
2. How we collect your information
We collect your personal information when you interact with us or use our services, such as when you use our applications to place an order. We also collect data to allow us to look at how visitors use our applications, to help us improve our services and optimise the customer experience.
We collect information:
- when you sign up to receive marketing updates on our website;
- when you create an account with us or you change your account settings;
- when you place an order with us and during the order process;
- when you contact us directly via email; and
- when you browse and use our applications (before and after you create an account with us).
3. Information we collect from you
As part of our commitment to the privacy of our customers and visitors to our applications more generally, we want to be clear about the sorts of information we will collect from you.
When you visit our applications or make an order through the applications, you are asked to provide information about yourself including your name, email address, order details and payment information such as credit or debit card information. Qbunk does not store any payment information. Qbunk uses Stripe (https://stripe.com/gb) a third-party to process payments within the Application. Stripe acts as a data processor for Qbunk under the EU-U.S. Privacy Shield Framework. For more information on how Stripe processes and manages payments please visit https://stripe.com/gb/ssa.
Additionally, when you visit our website you can provide us with your information such as name and email address so you can receive marketing updates in the future. Our processing basis for this communication is Consent, which you will be requested for at the time you submit the form.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our applications.
4. Use of your information
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
- to enable us to provide you with access to the relevant parts of the applications;
- to supply the services you have requested;
- to contact you where necessary concerning our services.
We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
- to improve the effectiveness and quality of service that our customers can expect from us in the future;
- to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
- to analyse your activity on the applications so that we can administer, support, improve and develop our business and for statistical and analytical purposes;
- to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Qbunk and venue partners;
- if you submit comments and feedback regarding the applications and the services, we may use such comments and feedback on the applications and in any marketing or advertising materials. We will only identify you for this purpose by your first name; and
- where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us.
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with restaurants that we think you will prefer. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see ‘Your Rights’ section below for more information.
Where we are under a legal obligation to do so we may use your information to:
- create a record of your order(s);
- comply with any legal obligation or regulatory requirement to which we are subject.
5. Retention of your information
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfill the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
- our contractual obligations and rights in relation to the information involved;
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law(s);
- (potential) disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
6. Disclosure of your information
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
Sharing your information with third parties:
We share your information with third-party service providers. The types of third party service providers whom we share your information with includes:
- Payment providers: for the purposes of providing services to us, for example when they process information such as credit card payments for us or provide support services to you. Qbunk uses Stripe (https://stripe.com/gb) for this purpose.
- IT service providers (including cloud providers): for the purposes of data storage and analysis.
- Venue partners: that you have placed your order with so that they can fulfil your order.
We may also share your information:
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
- if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
- in order to enforce our contractual terms with you and any other agreement; and
- with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Applications, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Applications; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. Your Rights
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact firstname.lastname@example.org. For additional information on your rights please contact your data protection authority and see below.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in the information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in sections 7 and 8 above or by getting in touch (see Contact Details).