Why you should build a partnership with your tech supplier

Jun 22, 2022

It’s an all-too familiar frustration for anyone running a business… You buy a product or a service and then a month or two later, or even longer, there’s a reason to get back in touch with the supplier. Maybe you have an operational query, or a technical issue, or you just want to make sure…

It’s an all-too familiar frustration for anyone running a business… You buy a product or a service and then a month or two later, or even longer, there’s a reason to get back in touch with the supplier.

Maybe you have an operational query, or a technical issue, or you just want to make sure you’re getting the most out of it. But when you try to ask those questions or get the support you need, you’re met with a seemingly endless game of pass the buck where you’re the buck, being bounced from one call to the next until ultimately you give up.

The supplier had its sale, and to them that’s the relationship over. From there on in, you’re on your own.

That’s where Qbunk is different. To us a sale isn’t the end, it’s the beginning of a partnership.

We work with all kinds of different hospitality venues, from small cafes and neighbourhood restaurants to hotels, bars, pubs and clubs, and large capacity event spaces. Whatever the size or type of business, each one has access to the same level of ongoing support whenever they need it.

At Qbunk, we’ve worked hard to create a simple-to-use system that’s one of the most intuitive on the market. It does all the things you need it to do, with no technical skill required, so you can just focus on giving your customers the best possible experience.

We do understand though that there could still be questions when it’s used on a day-to-day basis.

If queries arise, our venues have the reassurance that we are just a call away, and ready to provide technical support 24/7, so you can always get help right away. And, because we genuinely see ourselves as partners, everyone has their own account manager, so you don’t have to waste valuable time trying to track down the right person to ask.  

Even if you’re 100% confident in using our system, you can still tap into our expertise to improve your operation even further.

Our team is available to carry out a full audit on your venue to discover where there might be an opportunity to make changes; pinpointing issues you may have overlooked which could be easily resolved and make a big difference to the smooth-running of your business.

For instance, if your Wi-Fi isn’t up to speed or its patchiness means you have constant breaks in connection, that can cause a daily headache for staff and an unnecessary irritation for customers which could ruin an otherwise positive impression.

Qbunk’s skilled engineers can check your network and find out what’s required to solve the problem and get everything working glitch-free. When we do business, we’re not in it to make a one-off sale then just walk away.

We’re happy to take a long-term approach and dedicate the time and resource so our venues know that, like all the best teammates, you can rely on us to step up when we’re needed most.

Jay Tendermix, Director of Training at Ways to Wow said: “Hospitality is a community that strives from its network and support. A partnership with someone that prioritises customer satisfaction is always a wise step for business success. Considering the up and down turmoil of short staffing and team morale, the urgency to get back to normality is greatly desired. Hospitality is in a time where we have an opportunity to improve, so why not add a streamlined operation that creates a greater guest experience and an improved purpose for the staff.”

If you are looking to boost your operations, find out more about partnering with Qbunk today!

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